Customer Care
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Ordering
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
Can I place orders by phone?
We accept phone orders toll-free at 1-877-587-8971. Our customer-care consultants are available Monday through Friday 8AM to 8PM EST to answer your questions. We'd love to talk to you!
Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1-877-587-8971 during regular business hours Monday through Friday 8AM to 8PM EST. We will do everything we can to accommodate your request.
What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:
ATTN: Customer Service Manager
Ordering Processing/Check Order
Natural Bath and Body Shop
124 East Lake Drive
Tarpon Springs, FL 34688
Due to a high volume of fraudulent checks, all orders by check or money order will be shipped upon receipt of payment. Please add an additional three days to allow your check to clear. Overpayments via check is a common method of check fraud. All overpayments will be issued as store credit.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Florida (7%).
Do you have a minimum-order requirement?
The Natural Bath & Body Shop has a $10 minimum-order requirement.
Do you offer samples?
We now offer some samples of our Aphrodite Olive Oil based bath and body products. Upon request we will add some free ones to your order.
Order Tracking & Updates
How do I check the status of my order?
You can track your order via the UPS Web site or USPS Web site, using your tracking number or, which we will email you when your order has shipped from our location.
Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.
Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-877-587-8971 for a return authorization within 90 days of receipt of your order. All returns must be approved by our customer-care department.
How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.
Do you charge restocking fees?
No, currently we do not charge a restocking fee.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-877-587-8971 at your earliest convenience, but no later than 30 days after the package was delivered. A customer-care specialist will either shipout a replacement, or help you file a claim with UPS.
Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order); plus shipping time equals delivery time. Each order is processed within one-to-two business days. Currently we have a 99% success rate of shipping your order the same day if it is placed before 2pm EST. Orders placed between 2-4pm have a 50% chance of shipping the same day. Our daily UPS pickup is between 4pm and 5:30pm, so orders placed after 4pm EST will usually ship out the next business day. Some exceptions apply such as our gift baskets which are built to order and require an additional day to process..
Do you ship to Post Office Boxes?
Yes, we can ship your order via the USPS and can deliver to PO Boxes. If you select to ship UPS you are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
Yes, we now ship to Canada.
Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination. USPS is particulary sensitive to weight, light orders of Sponges and Loofah are shipped more cost effectively via USPS, but heavy orders of soap or cosmetic products are better shipped via UPS.
What are your shipping options?
We ship using either UPS or USPS and provide tracking numbers for both. Keep in mind that any shipping option other than regular ground shipping or First Class Mail incurs a premium shipping fee. For light weight packages USPS is the more price concious and faster choice.
FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
Do you have an affiliate marketing program?
Yes, we do offer an affiliate program. For details email our affiliate manager.
What is your contact information for the press?
All press inquires should be emailed or addressed to the following address: marc@naturalbathbody.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products we welcome vendor enquiries. Please email us at marketing@naturalbathbody.com
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer-care representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-877-587-8971. We're here Monday through Friday 8AM to 8PM EST to serve you.
E-mail: E-mail us at customercare@naturalbathbody.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
Mail:
Attn: Customer Care Manager
The Natural Bath & Body Shop
124 East Lake Drive
Tarpon Springs, FL 34688