Natural Bath & Body takes pride in the quality and efficacy of our natural, health-conscious products. We want you to be completely satisfied with your purchase. If for any reason you are not, we have a simple and straightforward return policy in place.
Return Window: You may return any of our products, for any reason, within 60 days of the purchase date.
Products Eligible for Return: All products must be returned in their original packaging, unused, unopened, and in a re-sellable condition. We cannot accept items that have been opened or used, due to hygiene and safety considerations.
Return Shipping: Unless the item received was damaged, faulty, or not what you ordered, you are responsible for the return shipping costs. It is recommended that you use a shipping method with tracking to ensure the product reaches us safely. Natural Bath & Body will not be responsible for items lost in transit.
Refund Process: Upon receipt and inspection of your return, we will issue a refund to the original payment method. Please allow up to 10 business days for the return to be processed and credited to your account.
Damaged or Incorrect Items: If you received a damaged item or the wrong item, please notify us within 72 hours of receiving the order. We will send a prepaid return label for you to return the item and will send a replacement at no additional cost.
Exchanges: We currently do not offer exchanges. You can return the unwanted item and place a new order for the item you want.
To initiate a return, please contact our customer service team at firstname.lastname@example.org. Please provide your order number and reason for return. Once the return request is approved, you can ship the product back to us at the following address:
Natural Bath & Body Shop
124 E Lake Dr
Tarpon Springs FL 34688
We reserve the right to refuse a refund if the return does not meet the conditions stated in this policy.
Thank you for choosing Natural Bath & Body, and we look forward to serving your natural skincare needs in the future.